Question 1

What is WhatsApp Business API and how does Zaptick help?

Accepted Answer

WhatsApp Business API (WABA) is Meta's official solution for businesses to communicate with customers at scale. Zaptick is a certified WhatsApp Business Solution Provider (BSP) that makes it easy to integrate WABA, send bulk messages, automate workflows, and engage customers with stickers, voice messages, and AI chatbots.

Question 2

How is Zaptick different from AiSensy, Interakt, or Gupshup?

Accepted Answer

Zaptick offers unique features that competitors don't have: WhatsApp sticker support, voice message automation, combined WhatsApp + RCS messaging, AI-powered chatbots with GPT integration, and more affordable pricing. We also offer a unified platform for both WhatsApp Business API and RCS messaging.

Question 3

Can I send stickers through WhatsApp Business API?

Accepted Answer

Yes! Zaptick is one of the few platforms that supports sending animated stickers through WhatsApp Business API. You can choose from 100+ pre-built stickers or upload custom sticker packs to engage customers with visual, expressive communication.

Question 4

Does Zaptick support voice messages for WhatsApp Business?

Accepted Answer

Absolutely! Zaptick enables you to send voice messages through WhatsApp Business API. You can record welcome voice messages, set up automated voice replies, and create personalized voice communication for better customer engagement.

Question 5

What is RCS messaging and does Zaptick support it?

Accepted Answer

RCS (Rich Communication Services) is the next evolution of SMS, offering rich media, interactive buttons, carousels, and verified sender information. Yes, Zaptick supports RCS messaging through our partnership with Jio RCS. You can send rich cards, carousels, and interactive messages directly to customers' native messaging app.

Question 6

What AI chatbot features does Zaptick offer?

Accepted Answer

Zaptick offers GPT-powered AI chatbots with visual flow builder, natural language processing, smart routing, automated responses, and continuous learning capabilities. Our AI chatbots can handle 80% of customer queries automatically.

Question 7

What is the pricing for WhatsApp Business API?

Accepted Answer

Zaptick offers competitive WhatsApp Business API pricing in India. We have a pay-as-you-go model with no monthly fees for the basic plan. Message costs vary by type (utility, marketing, authentication). Visit our pricing page for detailed rates. We're more affordable than AiSensy, Interakt, and Gupshup.

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